Yeovil Garage Dispute Escalates as Woman Branded a "Drunk" on Social Media
A dispute between a Yeovil woman and a local garage took an unexpected turn after the business accused her of being a "drunk" in a controversial social media post.
The disagreement reportedly began over a complaint about the service she received at the garage, where she claimed her vehicle was not repaired to an acceptable standard and returned to her, with her car's hand brake off, leaving it to roll into her fence.
Frustrated by what she perceived as poor customer service, the woman took her concerns about the business on social media.
However, tensions escalated when the garage responded on the social media page, not only dismissing her claims but branding her a "drunk" in a now-deleted post that quickly gained traction online.
The incident has sparked a heated debate in the local community, with some condemning the garage for its unprofessional behavior while others question whether the woman's claims were valid. The post, described by critics as "shocking" and "defamatory," has drawn scrutiny from customers and legal observers alike.
“I couldn’t believe what I was reading,” said one local resident who saw the post before it was removed. “Regardless of the complaint, no business should resort to personal attacks.”
The woman has indicated she is seeking legal advice regarding the incident. "This kind of behavior is completely unacceptable, and I won't stand for it," she said.
Meanwhile, local consumer advocates have reminded both businesses and customers to handle disputes professionally. "Social media is not the place to resolve complaints," said a spokesperson for a regional consumer watchdog. "Both parties should aim for respectful dialogue to address concerns without resorting to personal attacks."
The incident highlights the pitfalls of airing grievances online and serves as a cautionary tale for businesses about the importance of maintaining professionalism, even in the face of criticism.
Neither party despite request have contacted YRN to provide evidence to their claims.