Small business owner destroyed by Lloyds Bank In Yeovil After Banking Errors
A lifelong small business owner from Yeovil has had his life devastated by a series of errors made by Lloyds Bank staff, which the bank has admitted but only offered £258 in compensation for, despite two years of ongoing financial and emotional distress.
The customer, who had a flawless credit history, applied for a one-month payment holiday after COVID, which was approved by Lloyds Bank. However, weeks later, he was shocked when the bank began chasing him for the missed payment. When he contacted the bank to correct the mistake, explaining that he had been granted a payment holiday, he was initially told that the service was no longer available. After insisting that staff review the recordings of the initial conversation, Lloyds Bank acknowledged the error and offered a £100 goodwill gesture.
But the issue did not end there. The customer was chased again for the same debt, despite the earlier resolution, and this time, the bank's mistake severely damaged his credit score. Even though Lloyds agreed to remove the "black marks" from his credit file, they failed to do so, leaving his financial reputation in ruins.
Over the course of two years, the business owner spent a staggering 78 hours on the phone with the bank, but the issue remains unresolved. Despite his relentless efforts, Lloyds offered only £258 in compensation, a sum that falls far short of the financial and emotional toll this situation has caused. As a result, the once-thriving small business owner has suffered a mental breakdown, lost nearly four stone in weight, and is now a shadow of his former self, both financially and mentally.
Global247news has stepped in to support the victim in his fight against the bank, with their legal team now involved. A spokesperson for the news outlet said: "This catalogue of errors by Lloyds Bank has destroyed their customer, both financially and mentally. We are arranging a resolution meeting with Lloyds Bank this week. If no solution is reached, we will support the victim and take the matter to the high court to seek justice. We are also in consultation with the Financial Ombudsman, who advises that the victim should be compensated for each day his credit file has been 'black marked'."
The legal team hopes to secure a resolution soon to help the innocent man rebuild his life and business after what has been described as a "grave financial travesty" caused by Lloyds Bank.
Have you had issues with Lloyds Bank ? - Get in touch Info@Yeovilrealnews.co.uk